Contact support
Email developer@typcb.cn with your app version, iOS version, device model, steps and error message. The app version is at the bottom of Settings.
Redact private information before sharing screenshots. Do not send Apple passwords, payment-card details, verification codes or complete private recordings. We receive content only when you choose to email it.
Importing and stitching
Choose images or recording on the home screen opens the system Photos picker. Import from Files is also available. Select screenshots in downward scrolling order, with roughly one-third overlap between adjacent images; reorder them on the organization screen. A single image can be edited directly.
An orange join needs inspection. Tap it and drag the images vertically until the text is continuous before confirming. Different sizes, repetitive content or excessive scrolling may make matching unreliable. Keep original images for adjustments.
Recordings and Control Center capture
Use system Screen Recording on the desired page, scroll down steadily, then open Recent Recording or select a video manually in StitchSpan. Select 0.2–120 seconds to process; split longer recordings into segments. Opening and closing transitions are skipped by default, and you can trim the range yourself.
Recent Recording needs Photos read permission and searches only permitted items under limited access. If no recording appears, expand access in system settings or select it manually. iCloud videos may need to download first.
The Control Center capture entry is hidden by default and can be enabled in Settings. Use a physical device and confirm in the system broadcast interface. After stopping, return to the app, preview and trim, then generate manually. Switching apps may appear in the recording; capture saves no audio.
Export, editing and redaction
Use PNG for text and JPEG for smaller files. Pro adds PDF pagination, export presets and custom slices. Very long images may be scaled down; use slices to preserve original resolution. Exports include applied edits.
Use solid redaction for sensitive details; blur and mosaic do not guarantee irreversible concealment. Saving to Photos needs add permission. You can use Files or sharing if you decline. Check saved results before leaving the temporary editing workspace.
Purchasing, restoring and refunds
Open Pro in Settings or select a locked advanced feature. Pro is a one-time purchase without automatic renewal. Apple’s confirmation shows the final price. If you already purchased, choose Restore purchases with the original App Store account.
If the product does not load, check your connection and reload it. Wait for Apple to complete pending approval. If purchases are restricted, check system settings. Try restoration before contacting support; request refunds through Apple’s Report a Problem service.
Files, web capture and languages
The current editing project is not permanent; export before returning home or leaving the flow. Delete recordings on the capture screen. Completed, canceled or failed captures are cleaned up after more than seven days. Swipe shared imports on the home screen to delete them. We cannot recover media from a server.
Web capture includes only loaded content. Browse and expand the page first. Websites may require login in the temporary session; Safari login state is not automatically reused.
In Settings → App language, follow the system or choose from ten supported languages. Online help and policies currently provide Simplified Chinese and English, with a switch at the top. Images, recordings and website content are not automatically translated.